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FAQ's
What services do you offer?
Godoc provides a variety of shipping and logistical services. Currently, we only offer Corporate document delivery around the nation.
How do I track my package?
Go to the godoc.com.bd website type the shipment waybill number which starts with GDX_ and click on search or download our mobile application from the Play Store login to your account type the GDX_ number into the track shipment and tap on search.
What are your shipping rates?
Our commitment to customer convenience and personalized service is evident in our flexible shipping rates. Our team of experts is dedicated to understanding your specific needs and providing a competitive, customized quote. Contact us today to start your journey toward a satisfying shipping experience.
What is the estimated delivery time?
• Inside Dhaka: You can expect your order to be delivered within an impressive 12 hours during our business hours.
• Outside Dhaka: For areas outside Dhaka, we strive to get your order to you within 24 hours, again during our business hours.
• Outside Dhaka: For areas outside Dhaka, we strive to get your order to you within 24 hours, again during our business hours.
Do you offer insurance for my package?
Yes! Call us for details.
What are your operating hours?
We are open and ready to assist you from 9:00 AM to 6:00 PM.
Can I change the delivery address or date?
Yes! Whether you need to update the destination or reschedule the delivery for a more convenient time, we're here to make the process as smooth as possible for you. Just give us a call or send us an email, and our dedicated team will assist you in making the necessary adjustments to ensure your order reaches you exactly when and where you want it.
What happens if my package is lost or damaged?
We provide insurance coverage for your peace of mind. In case of loss or damage, contact us, and we'll guide you through the claims process to ensure your shipment is protected.
Are there any restricted or prohibited items for shipping?
Yes, as per the post and telecommunication circular.
How can I contact customer support?
Call us at +8801718806445 or mail us [email protected]
Can I request a delivery confirmation or signature upon delivery?
Absolutely! We take pride in being a pioneer in Bangladesh with Proof of Delivery (POD) services. You can request a delivery confirmation or a signature upon delivery for your shipments. This additional layer of security and peace of mind ensures that your packages reach the intended recipient safely and with verification. Your satisfaction and trust in our services are our top priorities.
What payment methods do you accept?
We offer convenient payment options through both banking channels and mobile banking.
Do you offer any eco-friendly or sustainable shipping options?
In our pursuit of excellence, we're equally dedicated to preserving our planet's beauty. Our commitment to sustainability shines through in two key ways:
Reducing Paper: We've embraced a paperless ethos, ushering in a digital era of shipping. Electronic invoices, virtual waybills, and email communications are the hallmarks of our eco-friendly approach, where we harmonize convenience with environmental responsibility.
Technology-Driven Efficiency: Our operations are meticulously orchestrated by cutting-edge technology. This not only optimizes shipping routes but also minimizes our ecological footprint, ensuring each delivery is a step towards a greener horizon.
By entrusting Godoc, you're not only experiencing the pinnacle of shipping service but also participating in a noble journey towards a more sustainable and elegant future. Thank you for being part of this refined commitment to the environment.
Reducing Paper: We've embraced a paperless ethos, ushering in a digital era of shipping. Electronic invoices, virtual waybills, and email communications are the hallmarks of our eco-friendly approach, where we harmonize convenience with environmental responsibility.
Technology-Driven Efficiency: Our operations are meticulously orchestrated by cutting-edge technology. This not only optimizes shipping routes but also minimizes our ecological footprint, ensuring each delivery is a step towards a greener horizon.
By entrusting Godoc, you're not only experiencing the pinnacle of shipping service but also participating in a noble journey towards a more sustainable and elegant future. Thank you for being part of this refined commitment to the environment.
